What is the most compelling reason to use “Instant Messaging” or “Texting” technologies in your professional or personal life?
Why do you use IM or text? Do you see these technologies spreading in the coming years?
President at Arcella Global Corp.
I use IM for a number of purposes:
1) Quick information gathering in real-time. I can pull together a group of people in an IM conference for a 2-minute discussion in a matter of seconds. Usually without interrupting what they’re doing (much). The same goes for 1:1 exchanges.
2) Multitasking. When on a conference call or working in a room with another group, I can receive or pop-off a quick IM to keep on top of issues without leaving the room or breaking the flow of a conversation.
3) Supporting remote work. I work with a lot of geographically diverse teams. IM is the online equivalent of calling over the cubicle or leaning over to the person next to you in a conference room for a side comment/discussion.
All of these things require a particular mindset and discipline to stop them from becoming disruptive. But once the culture is well established, it’s difficult to understand how you ever survived without it.
One thing that I find particularly valuable is that IM forces people to think about the question that they want to ask or the response that they want to provide. Instead of listening to someone blather for 5 minutes with irrelevant “filler” information, you get nice concise questions and answers. You can also forgo a lot of the social pleasantries of a phone or face-to-face conversation. (not sure if that’s a good thing, but it’s certainly a time saver)