We’re putting together a curriculum to train individuals with 4-5 years of work experience to enable them to become Business Process consultants. As part of this role, they would be required to diagnose client problems, use systems thinking to understand existing processes, suggest process and technology solutions that will enhance the process/business functioning.
Thanks in anticipation!
SVP & Head – Organization Capability & Innovation for Welspun Group
Communications (verbal and non-verbal. cultural awareness. eliciting feedback. learning and communication styles. Dealing with difficult people/personalities)
Negotiation skills (specifically “reaching consensus”)
A documentation standard (pick one and keep it standard across your consultants. BPML, UML, EPC, etc.)
Requirements analysis and Requirements management (broad subjects, but lacking a partnered BA/SA/TA, the BPC will need to have a strong grasp of both areas)
Adopting a passive leadership role. I find that a lot of BPCs get into trouble by driving a direction and leading the audience rather than facilitating a collaborative effort. It can be a difficult balance, but it’s a critical one when you’re coming in as a consultant.
An basic understanding of Six Sigma. A DFSS (Design For Six Sigma) course or overview may be enough. Bringing them up with a full six sigma curriculum would likely be overkill for most clients.
My perfect BPC would be an engineer turned Business/Systems Analyst with a Six Sigma green or black belt, Certified Technical Trainer (CTT) credential, PMBOK/PRINCE2 credentials and a background in the industry that I was putting them into as a consultant. I’d also love to see an awareness of an applicable framework like CobiT/ValIT, CMMi, ITIL, etc.
If you can get a smattering of the wish list, I think that you’ll have a pretty nice curriculum.